frequently asked questions

SERVICES

What is an esthetician and why should I see one?

 

Your skin is the largest organ in (or ON) your body and performs many functions. It offers the first line of defense against microorganisms and other microscopic invaders. A skin therapist (esthetician) specializes in treating skin with products and modalities to make sure it is as healthy as possible.

 

The skin that covers your face, neck and decollete (chest area) is structurally different from the rest of your body and should be treated with specific products. Using products that are appropriate for your skin type and condition is vital to maintaining glowing skin and a radiant complexion. Sometimes that requires a visit every one or two weeks. Once you have found the proper treatments, and are 100% happy with the look, feel and glow of your skin, I recommend seeing me once every 1-2 months for maintenance.

 

Why does a facial cost as much as a massage?

Just like a massage, a facial takes about 60-90 minutes to perform. However, the number of products used and the modalities used are different on every person depending on the skin type and how they are presenting on that day.  For a basic facial, the steps involved are:

 

- Cleanse

- Analyze

- Second cleanse

- Exfoliate (either with scrubs or chemicals)

- Massage

- Mask

- Tone

- Moisturize

- SPF

- Finisher (if needed)

 

With each step, the esthetician must read the face, know what product to use, decide if any modalities are needed (like ultrasonic or high frequency) and determine what works best together to get the desired results. Sometimes this changes along the way. With my clients, they never get the same facial twice because their skin is always presenting differently. There is also the cost of pads or sponges to cleanse, multiple products used during the service, the disinfectant solution, and instruments.

How do I choose the facial that’s right for me?

 

The best way to start is with the basic facial.  This way, I can see what your skin looks like, we can talk about your issues, and see how your skin responds to different treatments.  If you are looking for something specific, please feel free to call me as there is no charge for an initial phone consultation.

 

I have a big event coming up. When is the best time for me to get a facial?

That all depends on what you are looking to do. If your skin has a very uneven skin tone with dark spots, it might take 6-8 weeks to get the even skin tone you desire.  If you just want a fresh, radiant, dewy look, you can get the facial the same week. Please contact me so we can talk about what is appropriate so there will be no unrealistic expectations and you will be very happy with your results.

 

How quickly can I expect to see results from a facial?

 

You can see hydration, glow, and diminished fine lines the same day. If you have a lot of comedones (esthetician talk for pimples) your skin should look a lot clearer and less aggravated. If you are looking for more long term results, like increased collagen, faded dark spots, or clear skin from acne, it will take longer. 

How often do I need a facial?

That all depends on what you are trying to achieve.  Sometimes once a week is needed to treat things like acne, severe wrinkles, rosacea, or severe dryness. Once we’ve decided on a plan, and achieve the look you want, you can come back to see me every 1-2 months for maintenance.

How should I prepare for my facial?

 

I will send you a detailed questionnaire to fill out.  This will give me a better look at where you are, what products you are using, and what your lifestyle is like. From there we can make adjustments during your visit depending on what I see and how your skin responds. Come well hydrated. It is not necessary to remove makeup as I will do that. I may ask you to take out your contact lenses and remove jewelry for certain treatments.

 

What steps should I take following my facial? 

Following your initial facial, you will go home with some homework. Don’t worry, there won’t be a test, but you will be asked to add or change up specific products or routines to get better results. I may ask you to change some lifestyle habits and try to do things differently. This is all part of getting used to a healthy routine and one that will get you the skin you deserve not just this week, but over the long term.

I want to know more about specific facial services offered. Where do I find this information?

Head over to the services page and see what I have to offer.  To find out more about LED light rejuvenation therapy click here.  To find out more about the Face Reality for acne program click here.  There are many ways to mix up and customize services - if you have additional questions, please reach out to me at (678) 463-6648 or by the contact page on this website.

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Offering Celluma LED facial rejuvenation

Shipping & Returns

When can I expect to receive my order?

 

Orders are processed within 48 hours unless notified, and customers should expect to receive within 7-10 days. You will receive a USPS tracking email where you can follow your package right to your door!

 

What is your return policy?

 

I understand that sometimes products just don’t work out for you. That’s why I offer a 100% money back guarantee on everything I create. If you are not happy for any reason, please contact me and we will find a way together to make you happy with your MOON experience.